Delivery & Shipping

SHIPPING:

We will process and ship most in-stock items from our facility within 2-5 business days of the order. The size and type of order determine whether it will be shipped via small parcel. The merchandise usually takes 3 to 10 business days to arrive to you. We have established distribution relationships with national carriers and take every precaution to ensure prompt, reliable, undamaged delivery. When your order is picked up from our facility you are sent an email with tracking information. We encourage you to track your shipment through the courier’s website or phone.

IMPORTANT:

You will be asked to sign a form acknowledging receipt. Before you sing it is important to check for damage and explore a package carefully, make sure there is no damage (rips, holes, smashed areas, missing straps, etc). If you noticed a damage, please mention it in the form you are asked to sing. Example: “Box received with visible damage”. If you do not notate the form, the courier will not honor against damage incurred during transportation. If the damage appears substantial (debris, severe trauma) please refuse the shipment entirely. If you find any damage take photos and email us. You are required to make a claim within 24 hours.